Privacy Policy

1. Introduction

SacrasCraft ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sacrastraf.center or use our personalized gift and engraving services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Payment information (processed securely through third-party payment processors)
• Project details and personalization requirements
• Photos and images you provide for customization services
• Communication preferences and marketing consent

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and version
• Device information and screen resolution
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our personalized gift services
• To process your orders and payments
• To communicate with you about your projects and orders
• To send you marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect against fraud and unauthorized access

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Shipping and delivery services
• Email marketing services
• Website analytics and optimization
• Customer support services

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or law enforcement requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and data storage systems
• Regular security assessments and updates
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie banner or your browser settings.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your choices and settings

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

8. Marketing Communications

With your consent, we may send you marketing emails about our services, promotions, and news. You can:

• Opt-out at any time by clicking the unsubscribe link in our emails
• Contact us directly to update your preferences
• Manage your preferences through your account settings

9. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

10. International Data Transfers

If you are located outside Canada, please note that your information may be transferred to and processed in Canada, where our servers are located and our central database is operated.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending email notification for significant changes

14. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Ontario, Canada, and applicable federal laws of Canada.